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OVERVIEW
Increased operational efficiency; real time, anytime
Access and manage your account today. Increase productivity for tomorrow. Feel free to analyze trends, monitor traffic, submit and track a service ticket, or manage your invoices. uCommand is so much more than online bill paying - it's the e-service tool for you.
FEATURES
- Online ordering and provisioning
- Product performance reporting
- Service ticket management
- Network visibility
- Support material
- Account control
BENEFITS
- You have full control over your entire suite of products and services.
- With Web access, no additional software applications are needed.
- Product delivery is accelerated.
- Real-time maintenance to account information is available 24 hours a day, 7 days a week.
- Online help enables you to navigate smoothly through uCommand applications.
- Customizable security permissions; you determine the appropriate level of security on a user-by-user basis.
APPLICATIONS
- Use uCommand to order Long Distance service, Toll-Free service and Internet Dial.
- Track and monitor usage on your DIA and Frame Relay/ATM.
- View our online support materials and service documentation.
- Track the status of an existing Private Line, IP Transit, ATM, Wavelength, Local Loop, Frame Relay, ExpressRoute, SmartRoute and Dedicated Voice Circuit order.
Service Management
- Account maintenance - update accounting codes, personal identification numbers (PINS) and more.
- Order additional services online.
- Security - set up users for access and control user account permissions.
Network Management
- Real-time network statistics allow you to manage your data network.
Online Invoices/Reporting
- Electronic invoice - view, search (e.g., number called, date/time of call, city) print and download.
- Analyze trends - usage, call volume and frequently called numbers.
- Simplify bill payment - automated credit card payment options.
- Payment and credit confirmation - request and view credits, verify payments.
Customer Service Interaction
- Communicate directly with knowledgeable customer service representatives.
- Service Management - submit and track service tickets.
- Support Information - access product information, support materials and online help.
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