Current Customers
NEED CUSTOMER SERVICE ASSISTANCE?
To ensure you receive the quickest response to your request, please contact the Customer Service group specific to your Global Crossing services
- Conferencing Customers
- Business Customers
- By Email: gcc@globalcrossing.com.
-
By Phone:
- North America - call (800) 466-4600
- Global - call (800) 4500-4511 or our direct dial number at (406) 651-4028
- Wholesale Customers
- Internet Service Customers
- By Email:
- By Phone:
- North America - call (800) 800-1170
- Global - view a list of International Toll Free Support (ITFS) Help Desk phone numbers
- Genesis Solutions Customers
- By Email:
- By Phone:
- 24/7 Network Operations Center - call 1 (212) 962-1722
- Booking - call 1 (646) 216-5777
- UK Managed Services Customers
- Canadian Business Customers
- By Email: gcc@globalcrossing.com
- By Phone: North America - call (800) 466-4600
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
- Slamming Issues (Applies to the United States only)
- Spam issues
Please direct spam complaints to abuse@gblx.net.
- Security issues?
Please direct security and hacking/cracking complaints to security@gblx.net.
General Information
HAVE INVESTOR RELATED QUESTIONS?
Please email any investor related questions or comments to glbc@globalcrossing.com.
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