Delivering a superior customer experience -- as defined by our customers -- continues to be a primary focus for Global Crossing in 2007. Not only is it the right thing to do for them, it's what the market demands and it differentiates us from our competitors.

I'm happy to report, that we continue to have an advantage over our competitors, even as we make ongoing progress in a number of customer experience areas.

Recent results from a third quarter 2007 Customer Satisfaction (CSAT) survey show enterprise customer satisfaction with Global Crossing continues to outstrip our competition. According to the most recent quarterly survey conducted by independent market research and consulting firm Knowledge Systems & Research, 97 percent of global customers are "satisfied" with Global Crossing's overall performance. Nearly three-quarters of all customers -- 69 percent -- are "very satisfied" with Global Crossing's overall performance; a rating that is significantly greater than our competitors' 57 percent.

Most notably, the company maintained its competitive advantage in four areas -- Overall Satisfaction, Customer Service Center, Billing Support and Overall Value.

The survey also showed that 70 percent of our customers are "very likely" to recommend Global Crossing to others, while 55 percent reported they are likely to recommend our competitors.

Further validation of our customers' belief in our service and value can be seen in our second quarter 2007 financial results. For instance, our sales order volume for the "invest and grow" segment of our business -- those focused on serving global enterprises, carrier data and indirect channel customers -- hit an all time high of $4.8 million in May 2007.

We've worked hard to achieve these results and we're proud that our efforts haven't gone unnoticed. We're also committed to upholding these standards globally. Proof of that commitment can be seen in our intense focus on enhancing regional services and customer experience through our Fibernet and Impsat acquisitions.

These survey results illustrate that as we continue to execute on our strategic plan -- and as the marketplace for converged IP solutions continues to expand on a global scale -- "flexibility" toward our enterprise customers' requirements remains the watchword of how we operate.

You can be sure that Global Crossing pledges to continuously improve the experience our customers have in doing business with us. We're confident customers will be pleased with the results as we further refine our single-minded focus on serving them and enabling their businesses.

By the way, don't just take my word that we continue to deliver exceptional customer experience -- listen to what some of our customers have to say about us at this link.

John J. Legere
Chief Executive Officer
Global Crossing