If you're a customer, thank you for your business.

If you're considering doing business with us, thank you for visiting. We're proud to have built the world's first global IP-based network.

As CEO, I'm even prouder of the work the people of Global Crossing perform, 365 days a year, to help customers around the world benefit from our expertise in networking and IP technologies. Their work has made us a recognized leader in delivering IP services in more than 60 countries.

As you might expect, ongoing convergence of voice, video and data offers businesses some wonderful opportunities to increase revenue, drive internal efficiencies, and better serve their own customers. I'm delighted that many of these firms are turning to Global Crossing to help them succeed.

In fact, three results stood out in our latest customer satisfaction survey, conducted by an independent research firm:

• Some 99 percent of our customers said they are satisfied with Global Crossing, and 70 percent reported being very satisfied. This is significantly higher than the percentage of customers who reported being "very satisfied" with our competitors.
• Our customers also said that Global Crossing holds a "competitive advantage" over competitors in six key areas: Overall Satisfaction, Account Team Support, Customer Service Center, Service Activity Support, Billing Support and Overall Value.
• And, our customers said they are much more likely to recommend Global Crossing to others than they would competitors.

Best of all, Global Crossing is one of only three Information and Communications Technology (ICT) providers - out of 24 companies profiled - to earn "outstanding" and "excellent" customer satisfaction ratings across all five categories in the latest Telemark Services Ltd. Report, entitled, "ICT Service Supremacy." [See press release here.]

Of course, these results were hard-earned by the nearly 5,000 people of Global Crossing, who are demonstrating to our customers that being nimble, creative and skilled should not be qualities difficult to find in one place within today's telecom industry.

As you can see, we've set the bar high on customer service. I'm happy to report that we're delivering - on superior customer service and superior IP expertise.

For instance, our initiatives to grow our business have been very successful on multiple fronts.

• Our United Kingdom acquisition, Fibernet, was integrated early, giving us increased capabilities to serve customers in this important part of the world.
• Our Latin America acquisition, Impsat, is progressing well. In fact, I recently visited with customers and employees in Sao Paulo, Brazil, and was delighted at how far we've come.
• Our strategy to invest in our existing business is yielding strong organic growth, including stronger order volumes and continuous improvement in our product mix.

This kind of global growth is good news for Global Crossing and good news for our customers, who demand a major global footprint from their strategic partners.

Of course, this is a long journey, and there is still much work to be done. Fortunately, we have the right people, and the right assets, to help us continue to deliver for our customers around the world.

I'm delighted you stopped by, and encourage you to contact us with any questions you might have. We'd be delighted to work with you and your business to help you harness the power of networking and IP technologies.

John J. Legere
Chief Executive Officer
Global Crossing