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OVERVIEW
Global Crossing Managed Network Services provide you with a single, global relationship for all of your end-to-end communication service needs. We are recognized as an experienced, leading provider of seamless, reliable, quality communication services around the world and our commitment to delivering on customer expectations is second to none. Managed Network Services are available in more than 70 countries.
We can fully manage the following Global Crossing Network services:
- IP VPN
- Dedicated Internet Access
- Frame Relay
- ATM
Increasingly, business customers are looking for carriers they can rely on to help solve critical business communication issues and needs:
- Prioritizing against shrinking technology budgets
- Managing technology complexity
- Improving returns on network investments
- Managing availability of skilled resources
- Planning the evolution to new technology and services
- Enabling better business productivity
- Supporting company globalization needs
FEATURES AND BENEFITS
Solution Design
Our expert design teams ensure the optimal solution to your communications and business needs across the range of CPE, access, and service transport options. Benefits include:
- Pre-sales solution design team
- CPE, access, transport, and transport service requirements and options
- Assigned customer project manager
- Project implementation planning
- Flexible CPE options -- Global Crossing provided or customer provided
- Technical assurance
Service Installation
Our Service Delivery team manages the end-to-end implementation plan, working with you every step of the way to ensure on-time service delivery. Benefits include:
- End-to-end order coordination and tracking for CPE, access, and transport services
- Staging and configuration of all equipment
- On-site equipment delivery and installation
- Service turn-up
- End-to-end acceptance testing
Service Management
Our Global Service Operation Centers are staffed 24x7 by highly trained management and technical professionals ensuring the highest level of service support. A seamless end-to-end view of your service provides proactive management and rapid response to any issues involving premises equipment, access, or network services. Additional benefits include:
- Proactive monitoring and management
- Fault management
- 24x7 On-site maintenance support
- Performance management and reporting
- Continuous life-cycle management including: configuration management, service upgrades (adds, moves, changes), and service evolution planning
Customer Support
Our Customer Service Management team provides access to a single point of contact for your life-cycle service needs. Benefits include:
- 24 hour Customer Service Contact Center providing around-the-clock customer support
- Assigned customer service representative for proactive account management and a single point of contact for all service enquiries and help requests
- Escalation management
- Advanced technical support
- uCommand® 24x7, secure, on-line account management, reporting, and service support
Maintenance and Service Level Agreements
End-to-end management includes support for industry leading Service Level Agreements for service availability and mean time to respond. Check with your local account team for details. Service availability, calculated on a per-site, monthly basis:
- Platinum option: 100%
- Gold option: 99.99%
- Silver option: 99.9%
Mean-time-to-respond
- Standard option. Next business day 8:30 am to 5:30 pm response
- Enhanced option. 24x7 four-hour response, subject to certain availability
Equipment Partners
Global Crossing is partnered with two leading equipment providers for our Managed Network Services - Cisco and Juniper. We have earned both the "J-Partner" and "Cisco Powered" designations with these two elite providers. Our customers know they are getting the best equipment along with superior service when they choose Global Crossing to manage their network.
 Global Crossing is a Juniper J-Partner for Managed Network Services. As a J-Partner, we had to pass an extensive certification process designed to ensure we represent Juniper at the highest level possible. We are pleased to offer our customers the option of Juniper equipment as an integral part of their Wide Area Network.
 Global Crossing has earned the Cisco Powered designation for Managed MPLS VPN and Managed Internet services. Passing the audit for these certifications provides you with even greater confidence when choosing Global Crossing.
The Global Crossing Difference
Complete managed service solutions for your global communication needs. Delivered from an experienced, innovative provider committed to meeting and exceeding customer expectations:
- Seamless global reach, reliability, and performance
- Operational excellence
- Dedicated customer care
- Service evolution and investment protection
Continuous global commitment and investment in service capabilities, assets and people.
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