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SPECIFICATIONS
Get More Productive Networking With Less Management Overhead
End to End; around the Global or across the street.
Comprehensive worldwide networking solutions. Premier routing and switching equipment. Plus all the expert management and maintenance services required to keep your data moving reliably worldwide. So you can focus on your core business.
Utilize the strength of Global Crossing Managed Network Services. Capabilities include worldwide network equipment design and engineering, implementation management, installation, lifecycle management, equipment rental and break/fix maintenance support functions for wide area networks such as Frame Relay, ATM and IP-VPN, along with dedicated Internet access. We manage over 15,000 routers for nearly 1,000 customers worldwide.
DATA TRANSPORT SERVICES SUPPORTED
- Managed IP-VPN
- Managed Frame Relay
- Managed ATM
- Frame Relay/ATM-to-IP Service Interworking
- Managed IP/Internet A
HARDWARE SPECIFICATIONS
- Routers: Cisco 1700 thru 7500 Series
- DSL series CSU/DSUs, Modems and Routers
- Customer owned CPE can be administered as part of the network
- Modem support: analog modems for out-of-band management
BACK-UP OPTIONS
- ISDN-BRI to ISDN-BRI
- ISDN-BRI to ISDN-PRI
- Secondary dedicated Access Loop
ACCESS METHODS SUPPORTED IN MANAGED SERVICE*
- TDM based Access loop 56/64K to DS-3/E-3
- Fiber optic Access capability from DS-3/E-3 to OC-12/STM-3 (ICB)
- DSL access
ON-SITE SERVICE LEVEL AGREEMENT OPTIONS AND AVAILABILITY*
- Premium: 99.97% availability by site, 24x7, four-hour response (Dual dedicated router and access connection to diverse ports/pops required- for IP-VPN only)
- Enhanced: 99.93% availability by site, 24x7, four-hour response
- Standard: 99.5% availability by site, 9x5, next business day response
- Available on 6 continents, in 50 countries and around more than 500 cities
PERFORMANCE MONITORING AND SERVICES
- 24x7 network monitoring of equipment using SNMP management
- Fault resolution including trouble identification, isolation, and resolution for logical problems or software failures
- Configuration management to client CPE
- Fault, configuration, and performance management service 24x7 via Global Crossing's Multi linguistic Customer Managed Service Center
- Emergency router restoration services
- Ucommand accessible performance reports on CPE
- Monthly trouble ticket summaries
- Monthly network utilization performance reports
- Real time event status showing site available, site degraded, site failed
Ucommand provides state of the art capabilities for secure, 24x7 performance management, including trouble management, order management, service and account management.
Other equipment, monitoring, and network management needs can be considered as circumstances may require.
*Some geographical and technological restrictions may apply.
Streamline your networking with Global Crossing Managed Services. Contact your Global Account Manager or click here.
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