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OVERVIEW
Optimize toll free services for maximum call center operations with enhanced routing features.
Configure toll free service for maximum all center productivity and cost-effective usage with Global Crossing U.S. and Canada Toll Free Services. Respond to changing conditions and control your account with enhanced billing and online management for a dynamic solution.
FEATURES AND BENEFITS
- Call routing - automatically direct calls according to program parameters and call center resource allocation.
- Call blocking - eliminate calls from areas outside the boundaries of specific response or service programs.
- SMS Emergency ReRoute - real time disaster recovery rerouting of your traffic to a back-up carrier when an outage is experienced creating a safety net for your voice communications.
- Flexible enhanced routing - no need to wait for a disaster to hit, with the powerful portfolio of enhanced routing services and the flexibility of SMS Emergency ReRoute, optimize and balance your traffic between call centers or between carriers today.
- Interactive Voice Response Service - gives you the ability to handle high volumes of calls with minimal investment in staffing and training.
- Online account management - enables you to maintain a dynamic solution that changes with your changing needs. Utilize uCommand® to provision and maintain toll free services real time.
For maximum productivity and cost-effective usage use Global Crossing U.S. and Canada Toll Free Service. For more information contact your Global Account Manager or click here.
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