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Global Crossing Sees Ongoing Improvement in Enterprise Customer Satisfaction
- Ongoing independent survey tracks rising scores.
- Record numbers of customers declare themselves "very satisfied."
Florham Park, NJ - August 3, 2005 -- Global Crossing (NASDAQ: GLBC) today announced that its enterprise customer satisfaction scores continue to rise, a cornerstone of its strategy to serve global enterprises with converged IP services.
"Customer satisfaction is the key to our long-term success, and these results demonstrate that customers recognize and appreciate our focus," said John Legere, Global Crossing's chief executive officer. "Global enterprises including Sonus Networks, Nalco, Dorel Industries and Serta depend on us for the converged IP services that support their business goals and enable them to focus on their core competencies."
Global Crossing commissioned its enterprise customer satisfaction survey from Knowledge Systems and Research, Inc. (KS&R), a full service custom market research and consulting firm, in March 2002. The latest results of this quarterly survey show CSAT scores continue to improve from the initial survey conducted in March 2002. This improvement is consistent across all CSAT metrics being measured and includes overall customer satisfaction, network performance and likelihood to recommend Global Crossing to others.
Additionally, four of every five customers surveyed said they were "very satisfied" with Global Crossing and would recommend Global Crossing to others, a strong endorsement of the company's service levels and value provided.
"In a competitive industry like ours, it's imperative that we show our effectiveness, and these results serve as an additional validation," added Anthony Christie, Global Crossing chief marketing officer.
Global Crossing supports global enterprises' adoption of converged communications with a fully interoperable suite of services that leverages the company's unique global footprint. Coupled with a customized transition path that helps integrate legacy solutions and lower total cost of ownership, the robust set of services delivers flexibility, reliability, security and scalability. The company backs its global converged offer with 24x7 worldwide support and a proactive commitment to customer satisfaction.
ABOUT GLOBAL CROSSING
Global Crossing (NASDAQ: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities and 30 countries worldwide, and delivers services to more than 500 major cities, 50 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to more than 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit www.globalcrossing.com for more information about Global Crossing.
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Statements made in this press release that state the company's intentions, beliefs, expectations, or predictions for the future are forward-looking statements. These statements contain words such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," "will," "seek," or similar expressions. Such statements are subject to known and unknown risks, uncertainties and other factors that could cause the actual results to differ materially from those contemplated by the statements, including the conditioning of the company's continued listing on the NASDAQ National Market on its timely filing with the SEC of all periodic reports for all reporting periods ending on or prior to September 30, 2005; the company's history of substantial operating losses and the fact that, in the near term, funds from operations will not satisfy cash requirements; legal and contractual restrictions on the payment of dividends and the inter-company transfer of funds by the company's subsidiaries, including restrictions under the senior secured notes indenture applicable to Global Crossing (UK) Telecommunications Limited ("GCUK"); the likelihood that the prices the company charges for its services will continue to decrease; the company's ability to continue to connect its network to incumbent carriers' networks or maintain Internet peering arrangements on favorable terms; the success of the company's business realignment plan and the realization of anticipated cost savings; the consequences of any inadvertent violation of the company's Network Security Agreement with the U.S. Government; the impact of actual and potential customers' bankruptcies on the company's sales prospects and results of operations; increased competition and pricing pressures resulting from technology advances and regulatory changes; competitive disadvantages relative to competitors with superior resources; the impact on the company's competitiveness of its technology choices; the company's dependence on third parties for many functions; political, legal and other risks due to the company's substantial international operations; risks arising out of the company's material weaknesses in internal controls and possible difficulties and delays in improving such controls; the concentration of GCUK's revenue in a limited number of customers, and the rights of such customers to terminate their contracts or to simply cease purchasing services thereunder; and other risks referenced from time to time in the company's filings with the Securities and Exchange Commission. The company undertakes no duty to update information contained in this press release or in other public disclosures at any time.
CONTACT GLOBAL CROSSING:
Press Contact
Catherine Berthier
+ 1 646 256 8502
PR@globalcrossing.com
Analysts/Investors Contact
Laurinda Pang
+ 1 800 836 0342
glbc@globalcrossing.com
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