Many of you may already know me from my previous role, in which I developed close working relationships with many of our most demanding enterprise clients. If so, you already know that I'm always focused on attaining customer value for the mutual win-win. It's my goal to apply that same level of focus to benefit you and your customers.

To that end, this year we plan to concentrate on three primary areas that will make your interactions with us more effective - training, promotions and ease of doing business with us.

You're asking for more training and technical support on our leading products - how we sell them and how we articulate our market differentiation. You've also asked us to create meaningful and attractive promotions for you to use to help introduce Global Crossing to your customers. We also understand that by providing you training and promotions, we'll make it easier for you to not only do business with us, but to sell Global Crossing services.

As the year progresses, I'm sure you'll let us know how we're doing in these - as well as other - areas, and we can rely on you to give us your candid feedback.

On other fronts, similar to our initiatives on your behalf, Global Crossing is mounting a concerted effort to concentrate more fully on helping our enterprise customers meet their business's needs. Based on your input last year, we made big strides in improving our customer services processes and function. We're taking even more purposeful steps to improve their customer experience, and broadening and enhancing our portfolio of products and services.

One of the most important initiatives we're working on this year will redefine the way we do business with them. Delivering a superior customer experience continues to be a top priority for us. We heard you in Las Vegas -- as much as we've improved, there's still room to be better.

Global Crossing's focus on its enterprise customers is reflected in its most recent quarterly Customer Satisfaction (CSAT) survey, 98 percent of global enterprise customers are "satisfied" with Global Crossing, while seven out of 10 are "very satisfied." We're delivering especially high quality Customer Service Center, Service Activity, and Billing support. Looking forward, we know we need to stay flexible as we continue to provide converged IP solutions on a global scale. And we know we need to continue to look at enterprise business challenges from their point of view.

We know that by honing our focus on our customers' needs, further improving their experience with us and continuing to develop and debut innovative products and services that help them reach their business goals they'll agree we're enhancing the value we deliver.

That's our goal. That's our commitment.

Mike