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The benefits of Unified Communications (UC) have been touted with enthusiasm for quite some time. By integrating disparate communications systems, media, devices and applications, UC promises to free up time, increase productivity, streamline communication channels, and provide better customer experiences. The widespread use of UC applications for collaboration, telecommuting, presence, automated call centers and automated business operations have only begun to materialize.
The key to a successful UC roadmap is convergence. With the right IP infrastructure in place, you can start realizing significant cost savings and ROI immediately. In fact, convergence has generated proven results and tangible cost savings for several years. We think a converged IP network architecture will be required for UC; and, conversely, UC is an emerging set of applications that require a converged infrastructure to perform efficiently. Presently, Voice over IP (VoIP) is the most commonly understood converged application.
Global Crossing Collaboration Solutions are an integral building block of our Unified Communications strategy. Whether it's via our audio, web, or video-based conferencing services, you can communicate and collaborate from anywhere in the world.
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