First things first: If you're a customer, thank you for your business.

If you're considering doing business with Global Crossing, thank you for visiting. We're proud to have built the world's first global IP-based network.

We're equally proud of our commitment to deliver the best customer experience in our industry. And I'm delighted that we're further enhancing that experience.

In early 2008, we created a new service assurance model to ensure you receive great support after the installation of your service. We now are in development to deliver that new model - and an intuitive new customer portal that will be introduced by Spring 2009.

Beyond that, we are moving even faster to the next evolution of a superior customer experience with a new service delivery model -- called Global Crossing Service Express™ -- launching this month. You have told us you want faster installations, real-time information and control over as many of your services as possible. Service Express is designed to meet those requests.

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